Haptik partners with Ziman to render chatbot security services

In a bid to transform the security services domain, Haptik, a chatbot platform announced its association with Ziman, a comprehensive personal-cum-digital security services that connects users to near and dear ones in case of an emergency and also provides protection against digital threats to their phones. The partnership with Haptik makes Ziman the first security service provider in the world to leverage a chatbot's services.

Through this tie-up, Ziman will enrich its all-encompassing personal safety features with the voice of Haptik's chatbot, who will speak with the user if and when they feel unsafe while travelling. The chatbot will continue to ask questions related to the location, nearby landmarks, vehicle details, area details, time, and other emergency information and maintain an updated database of the same. Furthermore, the chatbot also has the ability to route the user to a human agent, thus adding another layer of user engagement and assurance to the Ziman app.

Haptik features easy-to-interact chatbots that can help any individual do more by setting reminders, paying bills, booking flights, as well as finding out great places to hang out. Having felt the need to create a safety-centric feature, especially considering the issues concerning the safety of women and road rage in India, it partnered with Ziman to implement this feature for the society.

"Ziman has a host of features that provides personal safety, lives tracking of pets, kids, and senior citizens, maintains digital privacy while doing online transaction, creates a secure environment for mobile phones and offering eKYC Aadhaar verification. Ziman is backed by Response Management Services thru a 24x7 operated National Command Centre Through Haptik's 24x7 chatbot, Ziman users can now find a friendly voice accompanying them throughout a lonely journey, assuring them of help at the click of a button while collecting all the necessary data simultaneously," said Aakrit Vaish, Co-Founder, Haptik.

With successive use, Haptik's chatbot will also develop knowledge of the mode of commute of Ziman users, their occupation, frequency of travel, number of family members, and their contact number.

"While core surveillance and tech-based security measures were our forte, Haptik's chatbot has brought in a real-time data accumulation-enabled security mechanism that provides much-needed comfort to a user in times of deep distress. Its conversational quality and deep learning-based mechanism ensures it learns quickly about the normal commuting behaviour of a user, and hence can swiftly detect any anomaly," said Vishal Sriwastava, VP, ZICOM Care.