CPWD comes out with 'Maintenance Charter' for the first time to enhance service delivery

Commits to time frames to attend to complaints in 53 cities, Emergency and minor complaints to be attended to within 6 hours to 3 days

Seeking to enhance client satisfaction in respect of maintenance services across the country, the Central Public Works Department (CPWD) has come out with a 'Maintenance Charter' specifying time frames for attending to different types of complaints. Introduced for the first time, this Charter has been approved by the Minister of Urban Development Shri M.Venkaiah Naidu. This comes further to the Ministry's efforts to streamline functioning of the public sector construction major, CPWD.

CPWD undertakes maintenance services in respect of 1,76,000 houses under General Pool Residential Accommodation in 53 cities across the country. In addition, CPWD is also responsible for maintaining office area of a total 22,60,000 sq.mts. There are other residential and non-residential building, including some well known monumental and prestigious buildings like the President's Estate, Parliament House, Supreme Court, hospitals, colleges, sports complexes etc., whose maintenance is looked after by CPWD.

A provisions of Rs.1,202 cr has been made for maintenance works to be undertaken by CPWD for the year 2014-15.

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