HC asks Centre, Delhi Police to monitor helpline number 100

The Delhi High Court on Monday asked the Central government and Delhi Police to monitor and ensure that the emergency helpline number 100 becomes "more efficient and effective".

The direction of a division bench of Chief Justice G. Rohini and Justice Sangita Dhingra Sehgal came on plea initiated by the court after "inconvenience" caused to Justice Vipin Sanghi, whose calls to the emergency helpline number 100 went unanswered.

The court disposed of the matter on the Home Ministrys' submission that preventive maintenance cycle of the technical infrastructure has been made more stringent and frequent. It also said feedback staff has been deputed round the clock in CPCR to make calls to telephone number from which calls made to CPCR are found to be abandoned.

The Delhi Police had said that they have taken several steps to streamline the system for improving the emergency helpline number.

Justice Sanghi, in a letter to Chief Justice Rohini, had narrated his "poor personal experience" of calling up the helpline on April 29 last year when he was on way to Vasant Kunj area of south Delhi to attend a wedding reception and was stuck in a traffic jam for about 40 minutes.

--IANS

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