Tips for dealing with recovery agents
- Take down the recovery agent’s full name, his contact details, and find out if he represents the lender or a third-party agency
- Record all conversations
- Inform the recovery agent you have full intentions of repaying your genuine obligations and that you are open to negotiating
- If the agent uses abusive language or threatens, calmly inform him that you will report the matter to the concerned authority
- If things get out of hand, hang up and get in touch with the lender
- If the threats increase, file an FIR against the chairman of the company that employs the recovery agent, and make the latter also a party
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