MMD Launches Priority Customer Care Services for Philips Monitors

MMD, the leading technology company and brand license holder for Philips Monitors, today announced that it has launched its customer care unit to address any product issues related to Philips monitors. The services would be available during the working hours. Customers can also register by sending a SMS and get their problems redressed through a swift and friendly customer care.

With focus on expanding its base in India and enhancing brand loyalty, MMD is all set to bond with customers with its priority customer care service. Currently, they have more than 150 authorized service partners linked to two national service providers. The company has also planned Spare Parts and distribution supply to each province (state) to ensure minimum Turn Around Time (TAT).

Mr. Gautam Ghosh, Country Director, MMD India said, “MMD India believes that happy and satisfied consumers are one of the best indicators of any company’s performance. We endeavor to provide quick response to our consumers through our on-site service network comprising of 150 plus authorized partners in all parts of the country. Support is just an SMS away. We have a highly skilled team at our in-house call centre where consumers can reach us through a toll free number.”

"Mr. Arun George National Service Manager, MMD India added that it’s our earnest desire to resolve customer complaints within 48 hours and one visit. We continuously track spare parts availability to ensure faster turnaround time and best in class services to make our customer smile.”

MMD’s dedicated in-house customer contact centre has been connected by a toll free number. The contact centre is equipped with state-of-the-art servers which can keep a data base of all calls reaching the contact centre. Customers can get a call-back from the contact centre by just sending a text message 'PHILIPS' from their mobile phones to 56677. Even if the customer tries to reach the contact centre during off working hours, the customer would get a call-back as soon as the contact centre opens next day.

With the increasing demand for monitors and computer peripherals in the market, an efficient customer support centre is quintessential that is capable to solve any kind of customer grievances. With this program, MMD would be able to serve its customers in an effective way without process delays. With 150 authorized partners all over the country, the complaint resolution time would reduce minimally and would result in happy customers.