After a preliminary investigation, the two women TCs have been suspended, according to Western Railway Divisional Railway Manager Shailendra Kumar.
The woman had boarded a suburban local from Andheri station on July 25 and had mistakenly entered the first class compartment, with a second class ticket, according to her family members.
"When my mother-in-law was asked to show her ticket to the inspector present in the compartment, she was found to be travelling with a second class ticket. She was then made to get off the train at Mira Road station and was taken to the ticket checking staff's room," the woman's son-in-law told PTI.
Merely suspending the officials temporarily won't solve the problem, he said and demanded strict action against the two women.
"We had conducted a preliminary inquiry against the two women ticket checkers and we found out that they were prima facie guilty of strip searching the elderly women passenger. We will now conduct a detailed inquiry, only after which they will be punished if held guilty," Kumar said.
"The government rules are such that they will be suspended only for a few months and will return back to work and continue with their behaviour. We want them to be punished in a way that would make sure no other railway official misbehaves with passengers again," said the son-in-law.
Meanwhile, Kumar said the TCs have not been proved guilty of committing the offence as yet and that they will be given a chance to defend themselves.
"Whatever happened should not have happened. We want to send a strong message that such kind of behaviour will not be accepted," Kumar said.
