Delhi govt notifies grievance redressal mechanism for school

The teaching and non-teaching staff in the government run and aided schools in the national capital will now be able to register their grievances at four levels and also file an appeal if they aren't satisfied with the decision of the concerned committee.
The notification, which will come to rescue of those who fall prey to false complaints, comes after the HRD Ministry had last year amended the Right of Children to Free and Compulsory Education (RTE) rules to include a grievance redress mechanism for teachers.
According to the mechanism notified by the Directorate of Education (DoE), the School Management Committee will be the first level of the grievance redressal mechanism, where a teacher can submit his or her grievance in writing to the Convenor or Member Secretary of the committee. The committee has to examine and redress the grievance within 15 days from the date of receipt.

"Any staff member, if aggrieved, shall make a written complaint to the School Staff Grievance Redressal Committee consisting of Vice-Chairperson of School Management Committee who shall act as the Chairperson of the said committee.
If the committee fails to respond to the teacher or if
the latter feels the response is unsatisfactory, he or she can represent their case to the Zonal-level Grievance Redressal Committee, comprising the Zonal Deputy Director of Education as the Chairperson and the Supervisor Physical Education along with three other members who are not employees of the school.

This committee has to address the grievance within 30 days of receiving the complaint.

If the complainant is still unsatisfied with the response, he/she can approach the District-level Grievance Redressal Committee which will be headed by the District Collector and would be required to respond within one month.
At the top-most level, the grievance can be sent to the Regional Director-level Grievance Redressal Committee, which will be headed by the Regional Director of Education and would comprise two members nominated by the Education Secretary.
This committee would also have a 30-day time-frame within which it is expected to resolve the grievance.