"Overall tax incidence...Under GST has come down for about 89 items. It is mandatory under Section 171 of GST Act to pass on benefit to the customer," a spokesman of the Excise and Taxation Department said here.
He said if a person is not getting the benefit of reduction in tax, he/she can send the grievance to the Steering Committee.
The Steering Committee would send the consumer complaints to the Standing Committee which will examine the prima facie evidence within two months.
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