Over 5k complaints against Air India between Jan and Oct: Govt

On the other hand, the AAI has received 277 complaints this year from all its airports

The government on Thursday said a total of 5,879 complaints relating to deficiency in service have been received against the national carrier Air India between January and October this year.

The total number of complaints received from January 2016 to October 2016 on the network (Air India) are 5,879, Civil aviation minister Ashok Gajapathi Raju said in a written reply in Lok Sabha on Thursday.

The Minister said that the complaints arise from deficiency in service which may sometimes be "perception on the part of the complainant".

"However, Air India records the complaint and tracks them till they reach the logical conclusion," Raju said.

He said Air India constantly endeavours to upgrade and enhance its facilities and services being provided to its passengers to ensure customer satisfaction.

"The facilities/services provided by Air India to its passengers are on par with other international and domestic carriers. These services/facilities are constantly being monitored, reviewed and upgraded in order to provide the best product to the customers," Raju said.

Replying to another member's query, the minister said that the Airports Authority of India (AAI) has received 277 complaints this year from all its airports. However,"only a few complaints pertain to smaller airports."

The AAI has taken immediate corrective steps, he said.