Accel Frontline to provide tech support for Kingston products

Accel Frontline Ltd, an information technology (IT) infrastructure solution and services provider, has announced that the company has been appointed by Kingston Technology Corporation to manage the support and services programme of Kingston's products in India.

The US-headquartered Kingston is a leading global supplier of memory upgrades for servers, workstations, printers, laptops, digital cameras and cellphones. It reported a revenue of $3 billion in 2005.

A company statement said that Kingston has announced a comprehensive product warranty and support programme for its market-leading DRAM, flash and personal media players products in India. Accel would manage the programme on an end-to-end basis for its customers in India.

Kingston's India support programme offers a toll-free number service and a service hotline that customers can use to gather information regarding the nearest Kingston sales outlets, authorised service centres, product warranty and other technical issues.

It also includes walk-in support at select 'Metro Service Centres' for first-hand information and support on all Kingston products and technical e-mail support.

All the above services will be available from Accel Frontline's national network of offices and its central technical helpdesk located in Chennai.

"With a direct presence in 34 cities and over 100 service locations across India, we are well positioned to handle the Kingston support and service infrastructure smoothly to cater to the rapidly growing customer base for Kingston in India," N R Paniker, chairman and managing director, Accel Frontline said.