Capita India acquires Prudential's offshore operations in India

Capita India, the Indian operation of the Capita Group plc--UK’s biggest business process outsourcing (BPO) company-- completed its deal to acquire part of Prudential’s offshore operation (PPMS) in Mumbai. The deal will involve the transfer of about 1,400 staff from PPMS taking the number of India-based Capita staff to 3,000 – around 10 per cent of the Group’s total.

The acquisition forms a key part of Capita’s £722 million contract to provide outsourced services to Prudential UK.

Headquartered in India at Mumbai, Capita has offices in Vikhroli and Thane and is now expanding its operations to Pune making it a multi – city operation. The new site, a 600 seater in Magarpatta city in Pune will house staff working on the Marsh contract. Marsh is the world’s largest insurance broker and risk advisor. 

“We are continuing to strongly expand our life and pensions business in the UK and our Indian operations will play a key role in supporting this growth. With the increased scale and enhanced expertise of the newly merged business, Capita in India will represent a market leading offshoring base to support our plans across both life and pensions and a broader range of our service offerings. We expect to grow our operations and workforce in India in line with the continued growth of our business," said Paul Pindar, Chief Executive of The Capita Group.

Prudential will retain a captive offshore service centre in Mumbai, which will continue to deliver a number of important activities for its UK business. Prudential intends to grow this as a shared services operation for the Prudential Group as a whole.

Sanjay Razdan, Managing Director of Capita India said, “The new Pune office provides us with operational resilience, room for growth and access to a high quality local talent pool.  We are the largest UK life and pensions services provider in India and the newly won Marsh contract, along with our existing centres in Andheri, Vikhroli and Thane will increase the services we can offer to general insurance and other financial services customers.”