SlashSupport targets $50 mn from infrastructure management

SlashSupport, a technology support company, expects to invest $3-5 million in expansion and to double its present headcount of 2,500 professionals, over the next one year.

The company has also announced signing of a three-year IT infrastructure management services deal with NTT Communications Corporation (NTT Communications) of Japan for an undisclosed sum.

Shiva Ramani, chief executive officer, SlashSupport told Business Standard that the company saw good growth potential in the infrastructure management services business and hoped to garner a revenue of $50 million from this segment alone over the next three years. A significant portion of the revenue of the company is expected to come from the NTT Communications deal.

"At present, SlashSupport, part of the US-headquartered Cybernet Software Systems Group, having offshore facilities in Chennai, has about six clients in the infrastructure management services segment. A few more deals are in the pipeline," he added.

The company plans to hire about 500 professionals, specifically for infrastructure management services business over the next 12 months.

SlashSupport's deal with NTT Communications Corporation, the global data and IP services arm of the Nippon Telegraph & Telephone Corporation, one of the world's leading telecommunications companies, involves supporting the desktop management requirements as well as the infrastructure management requirements of NTT Com and its customers globally.

Ramani said many companies reported huge business loss due to server and other IT infrastructure failures, especially in the case of online applications.

The 24/7 infrastructure support by SlashSupport to NTT Communications would ensure reliability and security leading to a better response time and productivity, he added.

The offshoring of its IT infrastructure management services to SlashSupport is likely to result in a cost savings of 35-50 per cent for NTT Communications.

SlashSupport provides advanced technology support for enterprise class technology users, technical & customer support services for consumer class technology providers, remote system management services for IT infrastructure providers & enterprises and vendor neutral support for organisations adopting open source technology.

SlashSupport has four offshore facilities in Chennai, India, a redundancy centre in Singapore and an onsite facility in San Jose, US. It has a customer base of over 30 global technology companies.