US firm opens centre in Bangalore

US-based Technosoft Corporation, which provides outsourcing services, has opened a development centre in Bangalore. At present, the company operates a centre in Chennai employing close to 350 personnel.

"We have decided to expand our Indian operations and leverage the large pool of skilled resources in Bangalore to service our growing client base," Technosoft Corporation CEO Rajiv Tandon said.

The company will employ over 200 people over the next 12 months.

Headquartered in Southfield, Michigan, Technosoft, which started as an Information Technology Outsourcing (ITO) services provider, ventured into BPO in 2005 with the Chennai centre.

The $50 million company services small to mid-size businesses in the US to various industries, including financial services, government, healthcare, manufacturing and utilities. It employs over 500 people in the US.

The company's BPO unit assists healthcare providers, insurers, third party billers with routine business processes ranging from medical billing to claims processing and debt collection. The company also provides backoffice support service.

Tandon said the company's dual-shore model leverages India's talent pool, quality standards and time zone advantage.

Technosoft currently offers centres of excellence for areas such as .Net, SAP, Wimax, enterprise search, business intelligence, testing and revenue cycle management.

In medical billing services, the company carries out secure scanning, digital imaging and indexing of all Patient Call Reports (PCR), reimbursement checks and Explanation of Benefits (EOB)

Technosoft separates the billing, posting and deposit functions. All posting activity is reconciled with deposits on a daily basis by Accounts Receivable.

"We prepare a daily report consisting of activities performed and any new events that occurred," company officials said.

The company has instituted quality assurance measures in its medical billing process services. Standard procedure calls for data entry personnel to check all data immediately after posting, followed by an audit.

"In addition, we create a customised quality process that focuses on the specific types of errors identified during the normal qualityôaudit process," they stated.