“This digital consolidated footprint would enable any bank, non-banking financial company (NBFC), or insurer to access validated data and instantly assess eligibility for loans. I think this will transform MSME financing from relationship-based to data-driven, real-time underwriting, levelling the playing field for billions of entrepreneurs across the world. Just to conclude, I think we need to focus on the four I’s — infrastructure, inclusivity, innovation, and intelligence,” Setty said.
Setty emphasised that while technology is disruptive across the financial sector, and while technology adoption is increasing within the bank, change management must be a priority. “How do we prepare our people to deliver these technologies? Even if we are rolling out wonderful applications, if employees are unable to understand what the application is for, then we are failing in our technology adoption. I think we need to focus on re-skilling and reshaping our employee orientation,” he said.