Citi's app connects clients with experts

The facility has been launched in India, for the first time anywhere in the world

Citibank’s wealthy customers can now video chat with relationship managers and other experts to get real-time advice on investments and other banking needs through the bank’s mobile app.
 
A wealth management feature on the mobile app of the bank, reserved so far for only a “gold” customer who has an investible fund of at least Rs 50 lakh, will connect the relationship manager and a dedicated team of 500 niche service professionals instantly to address the customer’s needs.
 
The customer can chat with her manager, call or even video chat in a secure environment, with the manager and