TCS rejigs delivery model, tells clients to embrace automation in projects

Firm has tasked teams to reinvent delivery mechanism, pare team strength, use AI and even cannibalise its own revenues to retain clients

Tata Consultancy Services (TCS) has reached out to more than 800 clients, offering to reduce people in projects and embrace automation in delivering solutions and services, and disrupting its traditional outsourcing model it built over decades.

India’s largest technology services firm has tasked its teams to reinvent how they deliver services: Reduce team strength, use artificial intelligence and newer software tools, and even cannibalise its own revenues, so that it retains clients and grows business.

“If I have 50 people doing a job and I see in an automation possibility a more efficient way of doing that, I must do that, even