US protectionism will have little impact on Indian IT: Shanmugam Nagarajan

Co-founder of 24/7 Inc believes services can be globalised too, like products

Technology-based back office service provider 24/7 Inc, which claims to have the biggest team of 7,000 chat agents globally, deliver customer engagement services in the US and other markets, says Indian companies may not see a major impact due to Trump's policies as they are more embedded with their customers.

The firm, which has unit in Philippines offer voice based service, hired  more agents in India after it saw shift in adoption to chat in services like customer engagement.

"If products could be globalised. We buy the best why should it be different in case of services. Job displacement did