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India's call-centre talents swindling Americans

Availability of tech-savvy, English-speaking job seekers have contributed to the rise in cyberfrauds

India’s call-centre talents swindling Americans
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Ellen Barry
Betsy Broder, who tracks international fraud at the Federal Trade Commission, was in her office in Washington last summer when she got a call from two Indian teenagers.

Calling from a high-rise building in a suburb of Mumbai, they told her, in tones that were alternately earnest and melodramatic, that they wanted to share the details of a sprawling criminal operation targeting Americans. Ms. Broder, who was no stranger to whistle-blowers, pressed the young men for details.

“He said his name was Adam,” she said, referring to one of the pair. “I said: ‘Your name is not Adam. What does your grandmother