The government is trying to review the Consumer Protection Act, 1986 to make it more effective in view of changed circumstances and also to speed up the Grievance Redressal Mechanism.
Addressing a seminar on World Consumer Rights Day, consumer Affairs minister K V Thomas said that the government is planning a comprehensive awareness campaign to make the common man more assertive about his or her rights as consumers.
“Department of Consumer Affairs is also exploring the possibility of producing tele-serials educating and empowering the consumers of their rights and responsibilities, as tele-serials have a mass appeal,” Thomas said.
