Prepare robust grievance redress system before beta test: Govt to ONDC

Govt wants this in place to build trust before making network available to public

The government has asked Open Network for Digital Commerce (ONDC) to work on a robust grievance redressal system — on a par with top e-commerce companies — before launching the network for select public users.

The ONDC team is working on a detailed plan to build trust in the network before making it available to the public.

A strategy will be devised and submitted to the government by the end of this month, a senior government official said.

“A few years ago, not many people wanted to shop on e-commerce platforms. However, because of the systems that companies in this space