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CSS Corp's customer ALE wins certified support Staff Excellence Center Award 2018

ANI  |  Bangalore [India] 

CSS Corp, a new-age IT services and company, today announced that its customer ALE International operating under the Alcatel-Enterprise brand (ALE) has been awarded status for operational excellence in their support operations, a fourth year in a row. The recognition was awarded by the Services Industry Association (TSIA).

has been providing technical support to ALE for over 16 years in order to enable the company to deepen client engagements and bring exemplary customer service. Leveraging CSS Corp's support platforms, ALE was able to bring down recurring ticket incidents by nearly 20%, while fully resolving customer queries, thus improving customer satisfaction across four regions and global support centers.

works with 30 out of the top 50 major global telecom service provider/telecom operator companies globally, enabling them to deliver seamless customer engagement while creating additional revenue generation avenues. CSS Corp's comprehensive enterprise support offerings span all aspects from establishing a Welcome Centre to Automated Customer Care Support to Field Training, support and maintenance.

It enables enterprises to move from a reactive support model to a pre-emptive and proactive support model by leveraging the automation and high-end data analytics.

Sunil Mittal, Officer, said, "Delivering seamless CX is a critical imperative for telecom companies in today's digital age, and they are looking for the right experts who can partner with them in their digital transformation journey. As a trusted partner for major telecom players globally, CSS Corp is committed to delivering tangible, measurable outcomes and exemplary customer engagement through a unique combination of and expertise.

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Tue, November 20 2018. 16:45 IST
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