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Bank liable for fraudulent card transactions

An RBI circular says the customer is not liable for unauthorised transactions that occur due to contributory fraud, negligence, or deficiency on the bank's part

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Jehangir B Gai
Jeena Jose had taken a prepaid forex plus debit card from HDFC Bank on August 11, 2007, which had a limit of US $10,000. Sometime in the afternoon of December 19, 2008, Jose's father received a call from one K. Pradeepa claiming to be from the credit cards division of HDFC Bank at Chennai. She sought confirmation regarding a US $310 transaction attempted on the forex card. After ascertaining with Jeena, her father informed the official that no such transaction had been carried out. Further transactions to the tune of US $6,000 were carried out. 

Jose lodged a complaint with the
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First Published: Dec 27 2020 | 7:27 PM IST

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