BSF jawan's Facebook video raises uncomfortable questions about governance

Solving problems on social media is not governance but the placebo of governance

If Twitter popularity was to decide who India’s most efficient cabinet ministers are, then there would be a tough competition between minister for external affairs, Sushma Swaraj and the minister for railways, Suresh Prabhu. While Swaraj has often come to help Indians (at home or abroad) in times of distress, Prabhu has been more than willing to help resolve issues that passengers may face. They revel in their roles as customer service executives and Twitter can’t appreciate it enough.

Yesterday, we saw disturbing videos posted by a BSF jawan of the 29th battalion, Tej Bahadur Yadav of the kind of