While working at the Murugappa Group several years ago, T Krishnakumar and one of his colleagues had to make separate presentations to the board on an important initiative the group was planning to launch. Krishnakumar, known as KK to friends and colleagues, says he worked very hard on it, but his presentation was not accepted. He was later told by one of the board members that while he was indeed solid on facts, he was not articulate enough.
That, Krishnakumar says, was a turning point in his career, making him realise that “being fluent in English” is as important as

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