Digital transformation of organisations has moved steadily in most progressive organisations from being just a dalliance with mobile applications for ease of stakeholder access to truly well thought through migration of data, applications and infrastructure to the cloud and fairly radical ways to engage with customers and prospects better faster and cheaper. Industry leaders are already investing, even in India, along the four critical paths of business process reengineering, technology, analytics and cultural change and have begun to reap rich benefits. In fact, in both the manufacturing and services sectors, our research and consulting teams at 5F World have seen
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