Snail mail in e-governance

For better security, government officials are advised to use the official email system. But in the attempt to make the system secure, the process of logging in and logging out takes longer. So as a senior official said, "We use it only when we have enough time. Otherwise, it's always Gmail for me." But what of ultra-sensitive issues that need immediate action? "If it's really a sensitive thing, and I have to get it done immediately, I prefer to put it down in writing as my seniors are more comfortable with that." So much for e-governance and automation.