The Black Book Survey produced by the Brown-Wilson Group, Inc., ranks providers of outsourced sales processes and services. CIO magazine in April, 2008 ranked The Black Book Survey as the number one outsourcing survey.
"To be ranked as the number two legal process outsourcing provider worldwide reflects the commitment and investment that CPA has dedicated to this growing marketplace. It is a great honour and achievement. This ranking also complements our position as the world's top intellectual property (IP) management specialist, built over nearly four decades, while simultaneously reinforcing CPA's commitment to providing high quality legal support services to the world's firm attorneys and corporate in-house counsel," said Bhaskar Bagchi, Country Head, CPA, India.
"Over the last two years, through acquisition and significant organic investment, we have further strengthened both our on and off-shore facilities. The focus in India since 2005 has resulted in CPA attracting the best talent that has further enhanced our capacity to deliver services to global clients, while maintaining the highest standards of quality, processes and security," he added.
In addition to being ranked first in the "Contract & Legal Document Review" category, CPA also garnered the top ranking in the following categories:
Innovation: Vendor technology helps clients compete more effectively and generate larger revenues/profits.
Training: Leadership provides significant and meaningful training opportunities for employees and clients.
Trust: Trust in vendor's enterprise reputation to effectively deliver ideal business results.
Reliability: Online reliability is maximized and downtimes are minimized.
Brand Image: Maintains high image and reputation so that customer law firms, corporations and other buyers of LPO services openly reference their LPO as a team member.
"Our survey results demonstrate that CPA has clearly impressed clients with its high level of innovation, trust, and reliability," said Doug Brown, Managing Partner, Brown Wilson Group, and Co-Author, The Black Book of Outsourcing (Wiley Publishers). "Law firms and corporate legal departments look closely at these critical areas when choosing which legal process outsourcing providers with whom to partner."
The Black Book report also lays out the increasingly compelling case for LPO. "The principal benefits to the legal sector of any form of outsourcing remain increased levels of service, freeing management time, access to expertise, and cost reductions," the report concludes.
Commented Chris Veator, Executive Vice President of Legal Services, CPA, "CPA's high rating by Black Book as one of the world's top LPO consultants is a clear acknowledgement of the superior service we offer our clients and the rapidly growing strength of our outsourcing offering."
To be recognized by our clients is the true test of our quality and the value of our services
Veator continued, "At a time when the global economy is entering uncharted territory, more companies are aggressively seeking innovative ways to increase their capacity while reducing the cost of doing business; outsourcing is a cutting edge solution to these challenges. For CPA to be ranked as number 1 in the categories of Trust, Innovation, and Training affirms our commitment and investments in being the LPO provider of choice This ranking is further confirmation that CPA Global is the right choice for companies looking to outsource elements of their legal operations to third-party providers."
The Black Book of Outsourcing is the foremost ranking authority and most extensive perception study on outsourcing firms. Outsourcing firms are ranked by a rigorous three step process to ensure candid and thorough performance data. Overall, CPA was ranked second out of over 80 firms worldwide and is considered a top-tier vendor in the LPO industry.
About CPA:
With clients in over 100 countries, CPA is a leading provider of outsourced legal support services and the world's top intellectual property (IP) management specialist. Founded in 1969, CPA provides lifecycle management services for intellectual property such as patent, design and trademark searching, watching, renewals, and portfolio strategy. CPA is also a leader in the growing market for outsourced contract management and litigation support services, helping law firms and corporations to realize value by managing risk, cost and capacity. CPA employs over 1,100 people in 16 offices in 8 countries.
CPA started operations in India in 2005, through its acquisition of Intellevate, which formed its India operation in 2003. CPA India has over 350 employees that include lawyers, engineers and other domain experts and currently operates from a state-of-the-art office in the National Capital Region spread across 85,000 sq. feet (in Noida).
