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Cathay Pacific introduces 'Manage My Booking'

Announcement  |  Corporate 

Cathay Pacific Airways today announced its latest online service to help to give passengers more control over their own travel itineraries. The launch of the “Manage My Booking” function on the Cathay Pacific website enables all passengers to retrieve the most updated flight status and edit their personal information previously only available to members of The Marco Polo Club and Asia Miles.

Passengers can access the service by clicking onto the “Manage Booking” tab at and then inputting their name (as on their ticket) and booking reference number or e-ticket number. The updated flight status for confirmed or waitlisted flight bookings on Cathay Pacific and Dragonair - and sectors on other carriers booked through Cathay Pacific and Dragonair - can be viewed through this channel. Members of The Marco Polo Club and Asia Miles can view up to 10 flight bookings online.

The “Manage My Booking” function also offers a host of other features for the benefit of passengers.

  • “My Details” allows passengers to enter or edit their contact details to ensure they are promptly informed of any booking or flight changes.
  • “Travel Help” shows the most updated travel alerts and advisories relevant to the passenger’s itineraries, as well as important links to information regarding baggage requirements and visas.
  • “Service Requests” shows the details and status on special meals, assistance and other services requested.
  • “On Board” and “At the Airport” provide advance information on inflight entertainment, shopping, airports and lounges, as well as tips on healthy flying.

Cathay Pacific Manager e-Business Lawrence Fong said: “We are pleased to be able to offer yet another exciting development in our online platform aimed at enabling our passengers to manage their own itinerary more effectively. We encourage all passengers flying with us to get the latest update on their flight status through ‘Manage My Booking’ before departing for the airport to help them enjoy a seamless travel experience. We will progressively introduce more self-services such as managing special services requests and seat reservation later this year.”

Cathay Pacific has introduced a series of online services over the past few years, including Online Booking, Downloadable Timetables, Online Check-In, Self Check-In Kiosks at the airport, a Self-Print Boarding Pass facility and Mobile Check-In.

Full details of the new “Manage My Booking” service can be found at the airline’s website, (Manage Your Trip > About Manage My Booking).

First Published: Fri, May 29 2009. 19:17 IST