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HDFC Life has bagged the Indian Merchants' Chamber Ramkrishna Bajaj National Quality Award (IMC RBNQA) 2010. The company has been declared a winner of the Performance Excellence Trophy 2010 in the service category.
The IMC Ramkrishna Bajaj National Quality Award is one of the most prestigious Quality Awards in the country. The award process started with manufacturing organizations and now covers six categories – manufacturing, service, small business, overseas, education and health care. It has 4 levels of recognition – Commendation Certificate, Certificate of Merit, Performance Excellence Trophy and the IMC RBNQA Award.
On receiving the award, Paresh Parasnis, Executive Director and Chief Operating Officer (COO), HDFC Life said, “We are honoured to receive this prestigious award. It is a strong testimony of our commitment to quality and performance excellence in the organization. At HDFC Life, customer centricity is our bedrock and the driving force to ensure the quality of our delivery across all service touch points. As a life insurance player, we focus on service excellence to provide long term value to our customers as we believe that to remain agile we need to align our resources and approaches on the journey to excellence.”
The Indian Merchants’ Chamber (IMC) considers the Ramkrishna Bajaj National Quality Award program as a catalyst for nation-building. The award criteria emphasizes on visionary leadership, openness and transparency in governance and ethics, the need to create value for customers, business results, the challenges of rapid innovation and capitalizing on knowledge assets.