2020 has redefined the way in which we all think and live. The magnitude and volatilityof the COVID-19 pandemic has shaped the contours of a New Normal where the 5Ps - PURPOSEPLANET PARTNERSHIPS PEOPLE and PERFORMANCE will form the cornerstone of successfulorganisations.
Our PURPOSE has helped us stay strong despite challenges in the external environment
Your Company is strongly committed to its global Purpose We unlock thepower of food to enhance quality of life for every one today and for generations tocome'. We committed ourselves to the nation's fight against COVID-19 by giving everypossible support to the communities authorities and frontline workers touching over 1.5Million people across the nation. We supported feeding programs and distribution ofessential groceries for vulnerable communities by partnering with leading NGOs and stateauthorities. We have also aided the purchase of medical equipments. Our employees hadvoluntarily donated a part of their salary which has been topped up with an equivalentcontribution from Nestl India and given to the Indian Red Cross Society for reliefefforts. We contributed ready-to-drink beverages and confectionery to the frontlinewarriors across the country as a recognition of their efforts for keeping the nationsafe. In collaboration with NGO partners we also brought about sustained innovations inour ongoing community initiatives to adapt to the rapidly evolving external environment.
We are committed to the PLANET through the sustainable use of resources
Climate change is one of the biggest challenges currently facing mankind. The nextdecade will see the introduction of products with lower carbon footprint and a move tosustainable packaging. The power to accelerate this change will require amulti-stakeholder approach bringing industry government multilateral agencies and localcommunity to collaborate and monitor progress laying the foundation for a better world.Your Company has been accelerating its actions to reach net zero greenhouse emissions by2050 while ensuring high levels of productivity.
We have strengthened our PARTNERSHIPS during these unprecedented times
Your Company recognized the difficulties the suppliers are going through and we haveensured continuity in timely payments which is inherent to our values. We ensured thatevery drop of milk which was offered to us was bought to ensure that our farmers do notlose out. We also announced the launch of "MAGGI DESH KE LIYE 2 MINUTE EkChhoti Si Koshish" a set of year-long initiatives across the country to contributetowards societal needs. Under the aegis of Nestl's global youth initiativeNestl Needs YOUth' we launched the Nestl Entrepreneurship for YOUth platform tonurture budding entrepreneurs and create job opportunities through a kiosk business modelhelping the youth of the country cope with these challenging times.
We have witnessed ordinary PEOPLE do extraordinary acts
A defining moment for us in 2020 has been witnessing ordinary people do extraordinaryacts. Mustafa Hossain our dedicated distributor's salesman in Gangtok walked 14kilometers each day for 3 days through the mountainous terrain to get necessarypermissions from the local authorities so that much needed products of Your Company wereavailable to the consumers during lockdown. Similarly our sales executive M Balaji wentbeyond his call of duty by supporting our distributor Ramakrishnan in Hosur. SinceRamakrishnan's team could not report to work because of the lockdown M Balaji tookorders loaded the stocks in Ramakrishnan's car and together they delivered the productsto the supermarkets and grocery stores working tirelessly. Swapan Kumar Roy is anotherone of our distributors in Kolkata who serviced 300 retailers alone with the help of justone staff member and personally delivered stocks.
We delivered a strong PERFORMANCE and are committed to Make in India and Made in India
Your Company is proud of its 108-year long association with the nation and as avindication of this confidence and trust we plan to invest Rs 26 Billion over the nextthree to four years. Further resonating with consumer needs during evolving times weintroduced a range of product and marketing innovations in line with new normal.
Looking ahead in the new normal
The three attributes that will shape successful organisations in the days to come areresilience authenticity and compassion. We also have to recalibrate the way we engagewith our people and further enable decision-making at the appropriate levels. Increasingpenetration and proclivity towards more credible transparent trustworthy andscientifically better modulated brands is going to be the call of the consumer. The futurewill demand increased commitment from companies and their brands making sure thatbusiness stays committed to the community consumers and the planet.
We hope that each of us will rise to this challenge with all the will power hopeenergy and prayer that we can muster! If the pandemic has taught us a lesson it is toembrace humanity and make a difference with our lives for whatever time we have on theplanet.
|Suresh Narayanan |
|Chairman & Managing Director |