Customer protection, value-added services to drive biz growth: C S Setty

"Annually, 12 million people prefer opening their savings accounts with us. That is not possible if your customer service is poor"

The current business environment comes with many challenges. With its robust financial profile, State Bank of India (SBI) is working to enhance customer service quality through innovation and technology. C S SETTY, chairman of the country’s largest lender, in a fireside chat with Tamal Bandyopadhyay, consulting editor, Business Standard, spoke about his journey, the future of the bank, and said that the best was yet to come. Edited excerpts:

 

As a 1988 probationary officer, getting into the corner office, it’s just about two months now, what do you have in you that others didn’t have to become a leader?

 

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