started its journey as a private-sector regulatory body, established by steam boiler operators in 1866 in Mannheim (Germany), to "protect people, the environment and property against technology-related risks". Today it has evolved as a global testing, inspection
and certification (TIC) company providing customers solutions based on reliability, safety, quality, environmental protection as well as cost effectiveness.
Nadkarni, who started his career with SKF Bearings India Pvt Ltd, made an unconventional move in 1995 to join a five-member team at TUV SUD.
Since then he has been actively involved in the transition of TUV SUD
South Asia, which has witnessed double-digit growth in new business areas and product areas that have been a part of the company’s legacy.
In this exclusive interview with Rakesh Rao
, Niranjan Nadkarni
highlights the advantages of digitalisation
and also cautions about increased vulnerability in companies due to digital threats and cyber loopholes.
How will the new structure of the firm drive synergies at a global level?
is focused at achieving a greater level of internationalisation, digitalisation
and synergies across the globe by further building business and personnel competencies. Keeping these multitudinal growth prospects in mind, a strategic restructuring was undertaken. The new structure has been put into effect to boost new business growth in existing and newer markets. The newly formed region will help the company augment synergies globally and within regions, through a pool of experts and lean operations management. Driving innovation and delivering market neutral products with a customer centric approach will continue to be the area of focus.
What is your take on the safety and certification sector in India vis a vis the other markets under your remit?
In a world characterised by rapid change and modern technologies, energies, changes to the supply chain, outsourcing and rising end-user quality expectations, the testing, inspection
and certification (TIC) sector plays a key role. Over the last 15 years the global TIC sector has grown overall at a CAGR of five to six per cent and is expected to grow further in the coming years. This growth can be attributed to a conducive environment created by various stakeholders to deliver quality, more reliable and safer products and services.
The testing, inspection
and certification sector in every country is unique, given the regulatory landscape that is different from each other. Across the globe, regulations ascertaining the quality of products and their impact on wellbeing of consumers and environments have become stricter in the past few years. The essence of globalisation has spread across the world, shrinking boundaries as we speak. Which is why I believe, TIC is necessary to conform the diverse safety and quality standards and ensure products are manufactured as per the laws of the importing or manufacturing
The countries under the newly formed region are at different stages of development and awareness levels. India is evolving and currently at a stage where all stakeholders are taking efforts to upscale the quality and safety quotient, whereas Singapore is highly evolved and the market demand or growth areas are different. Similarly, Africa and Middle East as sub regions have their own fit products. The strength of these sub regions lie in their diversity. The need is to synergise the efforts while optimising on business and personnel competencies.
The value that a TIC player in this globalised world adds, does not limit to the business advantage it delivers but by the value it adds to the society and the future.
The future of the global economy is digital. In the light of the rise of Industry 4.0
and the proliferation of the Internet of things (IoT) within the industrial space, digitalisation
is bringing about advances in contemporary automation, data exchange and manufacturing
technologies. Digital transformation is poised to bring about a gamut of opportunities and challenges. This will make companies more susceptible to digital threats and cyber loopholes, while revolutionising the way businesses and organisations work preparing them for the next phase of industrial growth.
To bring these ideas to life, last year TUV SUD
inaugurated a Digital Service Centre of Excellence in Singapore. This centre acts as a trailblazer in our global digitalisation
strategy and help us develop bespoke services to enhance digital transformation for customers across the world.
What are the emerging trends in the testing, inspection and certification industry globally?
Industrialisation is the very reason why TIC industry came into existence and continues to be a vital partner. The rapid technological advancement has created many opportunities and upscaled the overall standard of life which has evolved the way commerce, society and various sectors interact and shape the ecosystem. Sustainable development, consumer protection, digital transformation and urbanisation are the key drivers that are and will continue to define the trends in TIC sector. For example, use of technology (IoT) for better backward traceability in food sector.
What have been your key learnings from your stint across India, Bangladesh and Sri Lanka?
Diversity is key and a strength that needs to be nurtured. However, while doing so, one needs to ensure synergies globally and regionally to drive efficiency, productivity and talent development.
What would be your message to Indian firms that are trying to Make in India for the world?
Whenever a nation intends to make for the world, one of the prerequisites is compliance with the regulations in different markets with an unsaid requirement of consistency in delivering quality product. While Indian firms (manufacturing
for the world or domestic markets) build on their capacities and capabilities, they also need to develop a culture of quality and safety and invest in integrating quality standards across processes and systems.
Cyber security is gaining importance. Are you focusing on cyber security especially for critical industries like power, refineries, etc in India?
In the recent past, we have witnessed many cyber-attacks affecting the companies worldwide. We have a full-fledged product portfolio catering to a wide range of sectors. Specific to services for the industries, we have been catering to industries like power, refineries and others for over two decades in India with an integrated product portfolio. From a technological point of view, we have recently launched a service specific to conventional power plant which is based on the concept of IoT for predictive maintenance. In terms of cyber security portfolio, we are certainly focusing on this industry though our business assurance division.