In stark contrast to focus on voice-based business adopted by its parent company Convergys Worldwide, Convergys India has charted out an aggressive growth strategy including acquisitions in the non-voice based business. The company hopes to achieve 40 per cent growth. | |
| Convergys India is planning to increase revenues from non voice-based business to at least 50-55 per cent in 12 months, against less than 40 per cent at present. |
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| "This is a strategy unique to India as globally the company continues to focus on voice-based business," said Rakesh Chopra, country manager, Convergys India. |
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| "Since the company does not have significant presence in non-voice business, we are looking at acquisitions in the field," Chopra added. |
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| As part of its strategy to move away from voice-based business, Convergys India has identified finance and accounting and supply chain management as the two important areas of focus. |
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