“It hasn’t,” says brand strategy consultant, Lubna Khan. “A lot depends on how you define your brand and the brand promise. It is perfectly fine to redefine the brand when you are looking to grow and look at adjacent categories. But it is important to check what the new extension would borrow from the core brand or what would it build back in the brand,” she explains.
“Carvaan is a music brand that stands for convenience, for the 35 plus age group and for nostalgia and it has a premium image,” says Mehra. And everything it has done so far is true to that, he contends. For instance many people in the target group would love to attend a music concert. But the experience is often disappointing. Bad loos, uncomfortable seats or poor food make live events in India a mixed bag that many older people prefer to miss. Carvaan Musicals is an attempt to offer the same mix of nostalgia and convenience in music. Khan agrees, “Nostalgia, convenience, simplicity with regards to access to music is what the core brand (Carvaan) is about. They (Saregama) have tried to bring it out through other things.” The key to successful extension lies in sticking to what the brand is about, even if there is a lucrative opportunity to extend it, says Khan.