After PM Modi shows concern, TRAI proposes compensation for poor service

Telecom Regulatory Authority of India (TRAI) proposed that service providers should compensate mobile subscribers for call drops and poor quality of services.

Telecom regulator today released a statement, saying that any call which gets dropped within five seconds would not be charged, and in case a call gets dropped any time after five seconds, the last pulse of the call should not be included for the purpose of charging.

Talking to reporters TRAI Chairman R S Sharma, said that call drops is a problem faced by consumers so they should be directly compensated.

Telecom regulator also floated a consultation paper seeking public view on the proposal.

TRAI came out with the paper more than a week after Prime Minister Narendra Modi expressed concerns on call drop problem being faced by consumers across the nation.