Independent study commends Delhi Metro's performance, institutional ethics

An independent study on institutional ethics by a non-profit organisation has praised the Delhi Metro, saying the transporter has performed well in areas of "leadership, punctuality and safety norms".

The study compiled by the IC Centre for Governance (ICCfG), was released by former governor of Jharkhand Prabhat Kumar in the presence of DMRC Managing Director Mangu Singh at the Metro Bhawan here.

The study found that one of the "primary reasons" for the success of DMRC has been its "implementation of code of ethics and values.

"The Delhi Metro employs close to 12,000 people and has implemented a code of values and ethics for its employees," the Delhi Metro Rail Corporation said in a statement.

The DMRC currently spans a network of 277 km with 24.82-km-long Janakpuri West-Kalkaji Mandir stretch, the latest to have been inaugurated last month.

The study also said that "DMRC had shown excellent performance in areas such as exemplary leadership, punctuality, fair and transparent processes in procurement, prevention of corruption, employee welfare, adherence to safety norms".

It involved a rigorous and time-consuming process during which the ICCfG team had extensive interactions with the DMRC management and officers. They visited DMRC's construction sites, control rooms, metro stations and the training institute, the DMRC said.

They also took into account the actual travelling experience of the people and interacted with the public.

"The case study has firmly established that there is a direct correlation between an institution's performance and the extent to which it implements a proper code of ethics. Based on the learnings of the report, the ICCfG now intends to prepare an Awareness and Training Module on institutional ethics for other Indian institutions," the statement said.

ICCfG is a non-profit organisation with a vision to create a work culture in India that encourages inculcation of ethics and values in governance structures, systems and institutions.