According to an official source, Trai has written to RCom to keep the commercial roll out of Free Basics in abeyance.
The regulator is believed to have sought the details of terms and conditions of the service from RCom.
The source further said RCom had informed the authority on November 23 about the service, which was launched free of cost for its GSM customers.
As the operator had not submitted the terms and conditions of the service, Trai in a letter dated December 1 had asked RCom to hold the commercial launch of the service.
The source further said as the issue is currently being debated, it had asked RCom to hold the service and a decision on the matter will be taken after Trai finalises its stand on differential pricing.
RCom on November 23 had informed the Telecom Regulatory Authority of India (Trai) about launch of Free Basics. This platform, which is in the form of mobile application, allows access to some websites without consumer paying for internet charges.
RCom in a letter on December 7 sought time till December 9 to furnish details and assured to keep Free Basics service on hold till then, the source said.
"No reply from RCom was received thereafter. Hence, Trai has again issued a letter today seeking details of service," the source said.
RCom did not immediately replied to the query sent, while a Facebook spokesperson said: "We are committed to Free Basics and to working with Reliance and the relevant authorities to help people in India get connected."
The regulator has received about 5.70 lakh comments on the
consultation for which last date is December 30 mainly through campaign launched by Facebook.
The social media giant, whose users include top leaders of the world including Prime Minister Narendra Modi, has started aggressively advertising about Free Basics across media.
"This campaign gives people the opportunity to support digital equality in India. It lets people speak in support of the one billion people in India who remain unconnected, and lets them participate in the public debate that is being held by the Trai on differential pricing for data services. And it gives them the opportunity to support Free Basics," Facebook spokesperson said.
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A Reliance Communications spokesperson later said: "As directed by Trai, the commercial launch of Free Basics has been kept in abeyance, till they consider all details and convey a specific approval.
