Quick commerce platform BigBasket targets 50-60% revenue growth in FY26

While BigBasket's overall sales are growing at 5 per cent M-o-M, its customer count is growing at nearly 6-7 per cent

Tata Digital-owned grocery platform BigBasket, which has fully transitioned into quick commerce (qcom), is targeting 50-60 per cent revenue growth during 2025-26 (FY26), said Seshu Kumar Tirumala, chief buying and merchandising officer.

 

“We are currently growing at about 5 per cent month-on-month (M-o-M), which would be 50-60 per cent year-on-year (Y-o-Y). We plan to continue the same growth for the next couple of years. It's actually our top priority to ensure overall growth, and we are on that path,” Tirumala told Business Standard.

 

According to filings by the Ministry of Corporate Affairs (MCA), BigBasket's consolidated net loss surged 41.8 per cent to ₹2,006.8 crore in FY25 from ₹1,415.2 crore in FY24.

 

Its total revenue from operations declined nearly 2 per cent to ₹9,866.7 crore from ₹10,061.9 crore in FY24.

 

While the company's overall sales are growing at 5 per cent M-o-M, customer count is growing at nearly 6-7 per cent. The platform has around 30-35 million customers. Notably, BigBasket currently has around 850 dark stores, and its average order value (AOV) stands at ₹650, Tirumala said.

 

BigBasket is also scaling its operations like others. According to the filings made with the Registrar of Companies (RoC) last month, the company has secured ₹200 crore in debt financing from DBS Bank, which it plans to use to expand its dark store network.

 

Overall, the MCA filings show that the company’s total expenses increased 3.2 per cent to ₹11,893.5 crore in FY25 from ₹11,515.09 crore in FY24.

 

“We have about 850 dark stores, of which 750 are large format stores that we set up last year. We will be converting the remaining 100 smaller-format stores in the next couple of months. We may have 900 dark stores by March 2026, but all of them will be large format ones where we keep about 25,000 assortments,” Tirumala added.

 

In addition, BigBasket is aggressively transitioning into stocking a range of non-grocery items to increase AOV and customer stickiness. For the platform, electronics emerged as one of the largest non-grocery categories this year, currently contributing about 7-8 per cent in turnover. Overall, the split between grocery and non-grocery categories remains 90 and 10 per cent, respectively.

 

Speaking on the priorities for the upcoming year, Tirumala said the company will deepen private labelling, strengthen its instant food and medicine delivery service, and expand the electronics category.

 

He added that while the private labelling category currently adds 36-37 per cent to annual turnover, the expectation is to make it close to 40 per cent.

 

About the food delivery service, it is currently available in 31 of the 100 dark stores in Bengaluru. “We will expand from the current 30 per cent of dark stores to about 60-70 per cent in Bengaluru, and then look at other cities,” Tirumala said.

 

Tirumala added that the company has already introduced mobile and mobile accessories and small appliances in all its stores.

 

“The third is the large appliances category, which we are currently piloting in Bengaluru. Based on the performance, we will go city by city, and most probably, we will cover all Tier-I cities by March 2026,” he said.