Razorpay, NPCI, OpenAI team up to launch agentic payments on ChatGPT

Currently in the pilot stage, this feature allows users to shop and pay within a single chat interface

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Razorpay, National Payments Corporation of India (NPCI), and OpenAI have joined forces in launching Agentic Payments on ChatGPT and explore AI-driven commerce at a national scale.

 

Currently in the pilot stage, this feature will allow users to shop and pay within a single chat reference. Agentic Payments will bring in a seamless way to complete the transaction without leaving the AI environment.

 

The agentic payment will be backed by Razorpay’s banking partners, Axis Bank and Airtel Payments Bank, and built on UPI innovations such as UPI Circle and UPI Reserve Pay, the initiative delivers seamless UPI transactions for AI-native shopping.

 

Bigbasket, a Tata enterprise, is among the first merchants to allow customers to shop through AI-powered experiences on ChatGPT.

 

Harshil Mathur, CEO & co-founder, Razorpay, said, “With Agentic Payments, we are transforming AI assistants from simple discovery tools into full-fledged shopping agents. For the first time in India, every buyer can have a personal shopping assistant that not only finds the best product at the perfect price but also completes the entire purchase journey seamlessly. This is India’s very own UPI-integrated conversational payment experience, powered by Razorpay and built on innovations like UPI Circle and UPI Reserve Pay, bringing world-class AI capabilities to Indian consumers in a truly first-of-its-kind experience in the country.”

 

To give an instance of how this may work, a ChatGPT user can ask, “Help me order ingredients for a Thai-style vegetable curry for 4 people from BigBasket.”

 

The AI agent checks Bigbasket’s catalogue, presents product options, and, with a single confirmation, places the order via Razorpay’s payments stack. Users retain full control with real-time tracking and instant revocation, ensuring a secure and user-first shopping experience.

 

As part of this initiative, Razorpay, NPCI, and OpenAI will explore AI-based payment use cases, including personalised and secure AI commerce through conversational shopping and checkout experiences. The effort will evaluate how these innovations can be expanded across new commerce verticals and agentic use cases using UPI, where, in the future, AI agents may be enabled with payment credentials to autonomously complete transactions on behalf of users in a safe, secure, and user-controlled manner.

 

Sohini Rajola, ED -Growth, NPCI, said, “Agentic Payments marks an important step in India’s digital payments journey, where AI and UPI converge to make transactions more intuitive, intelligent, and inclusive. By enabling user-authorised AI agents to initiate secure payments, we are moving closer to a future where technology anticipates needs and 222simplifies experiences. At NPCI, our focus remains on driving innovation that makes digital payments accessible, trusted, and effortless for every Indian.”

 

Oliver Jay, managing director of International Strategy, OpenAI, added, “We’re excited to work with NPCI and explore how

 

we can combine advanced AI with UPI, one of the world’s most trusted real-time payment networks, to unlock a new era of effortless and secure commerce.”