Swiggy accused of charging Rs 3 extra on orders, company says 'tech bug'

Swiggy had been accused of rounding up the bill total to the nearest whole number and adding Rs 3 to customers' order value

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Delivery platform Swiggy recently issued a clarification following concerns raised by CapitalMind Chief Executive Officer Deepak Shenoy and other users regarding anomalies in its billing system. The company was accused of rounding up bill totals to the nearest whole number and adding Rs 3 to the customer's order value.

Swiggy explained that the issue was a technical bug and assured users were only charged the appropriate amount at checkout.

On September 21, a user going by the handle "kingslyj" posted on X (formerly known as Twitter) alleges Swiggy overcharged him by Rs 3.09 instead of adding 9 paise to make it a whole rupee amount.

Kingslyj wrote, "Recently noticed that all Swiggy transactions were for whole figure amounts, while other card transactions still had paisa amounts. Dug a bit and discovered Swiggy used to charge the exact amount to the paisa once upon a time but have since started salami slicing."

Additional users corroborated this claim, stating that they, too, had been charged extra by Swiggy.

Swiggy responds to user concerns

In response, Swiggy clarified on X that the issue was in fact, a 'tech bug' and that no extra charges had been levied on users.

The company noted that while the order history page might display incorrect discount amounts, the actual amount paid at checkout adhered to the prescribed discount. "This discrepancy in order history and the actual paid value is due to a tech bug, which our teams have now rectified. Now, back to ordering your favourite food!," Swiggy announced on X.

Deepak Shenoy later amended his initial statement, suggesting that the extra charge was likely just a display error. "Turns out it might just be a display error. There's an extra Rs 3 discount on every order. Platform fee of Rs 5 discounted to Rs 2. However, the invoice shows a platform fee of Rs 2 only, accounting for the missing Rs 3," he posted.