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Air India is expanding use of Salesforce's Agentforce artificial intelligence platform to streamline customer service processes, including automated email resolution, name change processing and an AI-powered knowledge assistant for customer service teams, Salesforce has said. Air India has built a cloud-based digital ecosystem covering more than 140 enterprise systems and has more than 30 agentic AI initiatives underway, Salesforce said on Monday. The name change automation system handles eligibility checks, validations and ticketing actions, including initiating ticket reissuance and sending the updated ticket to the customer, it added. Under the automated email resolution system, Agentforce can identify multiple requests in a single customer email, gather and validate information across systems, take the required actions and generate a consolidated response using Air India-approved templates. For eligible cases, responses are generated only when the system's confidence level exce
The technology industry's increasingly urgent warnings about the potential harm of artificial intelligence are slamming into political intransigence in Washington, offering a fresh test of the federal government's willingness and ability to confront what may become a defining issue of the era. President Donald Trump is leading the opposition to recent calls by tech leaders seeking greater government oversight, including Anthropic's Dario Amodei, OpenAI's Sam Altman and xAI's Elon Musk. The president dismissed efforts to limit the technology on Monday as a "conspiracy." Other leading Republicans including Vice President JD Vance have expressed caution. House Speaker Mike Johnson has largely deferred to the White House. Democrats, meanwhile, are pressing for a more robust response, convening in private on Tuesday in the House to discuss AI. Sen. Bernie Sanders, I-Vt., is hosting his colleagues for a briefing with experts on Wednesday. Top candidates on the ballot this year such as Sen
President Donald Trump on Monday lashed out against concerns about rogue artificial intelligence, claiming that any efforts to limit the technology are part of a "SICK conspiracy." "AI taking over the World, destroying Humanity, and all other things bad, is a HOAX," Trump posted on social media, later suggesting that those calling for guardrails on the technology had also warned about climate change, which he also called a hoax. The president was pushing back against calls by tech leaders such as Anthropic's Dario Amodei, OpenAI's Sam Altman and SpaceXAI's Elon Musk to have greater government oversight of AI. The rapidly evolving technology has become a source of controversy after a series of hacks in recent months that showed AI agents can conspire to deceive humans. Many tech leaders generally say their goal is to develop the technology in ways that promote safety, address legal liability, feed economic growth, advance science and preserve national security. But they have also ...
China's Ministry of Foreign Affairs on Monday hit back at a call from the head of Anthropic for the US to curb China's artificial intelligence capabilities, which he issued as he argued for a global slowdown on AI development. US President Donald Trump and Chinese leader Xi Jinping are expected to discuss AI governance, among other topics, at a meeting planned on September 24. Anthropic CEO Dario Amodei in a lengthy essay published on Saturday warned that a "Chinese lead in AI would pose grave danger for the United States and the world." He called for continuing restrictions on sales of cutting-edge AI chips and chipmaking equipment to China in order to keep the US' AI edge. China's Ministry of Foreign Affairs responded to a question about Amodei's essay by saying that all parties should work together on AI. "Fearmongering, confrontation and vicious competition will only disrupt the process of global AI governance which serves no one's interest," spokesperson Guo Jiakun said at a .