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Banking Connect, a newly launched net banking platform, will help the Reserve Bank of India monitor fund transfers in real time, a top official of NPCI Bharat BillPay said on Thursday. NPCI Bharat BillPay (NBBL) is targeting an increase of nearly four times in the number of monthly bills processed to 1 billion in four years, as against 260 million at present, Noopur Chaturvedi, managing director and chief executive of NPCI Bharat BillPay (NBBL), told reporters here. A real-time view of transactions on the Banking Connect platform will help the regulator monitor fund transfers to sectors such as cryptocurrency and gaming, Chaturvedi added. At present, it takes at least a week for the RBI to receive transaction data from banks via net banking, and sometimes it can take up to a year, she said. It is worth noting that the RBI has an aversion to private cryptocurrencies such as Bitcoin and has also taken a slew of regulatory measures to restrict their use. The government has recently ta
Issues related to ATM/debit cards and mobile/electronic banking were the top grounds of complaints received at the Office of Banking Ombudsman (OBO) during April 1 to November 11, 2021, an RBI report said on Wednesday. The volume of complaints received under the Ombudsman Schemes/Consumer Education and Protection Cells during 2021-22 increased by 9.39 per cent over the previous year and stood at 4,18,184, it said. Of these, 3,04,496 complaints were handled by the 22 Offices of RBI Ombudsman (ORBIOs), including the complaints received under the three erstwhile Ombudsman Schemes till November 11, 2021. Complaints related to ATM/ debit cards were the highest at 14.65 per cent of the total, followed by mobile/ electronic banking at 13.64 per cent. Around 90 per cent of the total complaints were received through digital modes, including on the online Complaint Management System (CMS) portal, email, and Centralised Public Grievance Redress and Monitoring System (CPGRAMS). Majority 66.11