On an average, around 42000 grievances are received every month on Centralised Public Grievance Redress and Monitoring System (CPGRAMS) and in the Prime Ministers Office. Besides, some grievances are also received directly by the Ministries/Departments, other Central Government Offices, and State Governments, for which centralised data base is not available.
As per CPGRAMS, the disposal and pendency for the last three years, related to Central Ministries/Departments/Organisations and State Governments is given below:-
The grievances pertaining to states are forwarded to them for further necessary action.
Pending for less than 2 months - 28389
Pending between 2-6 months - 27695
Pending between 6 months-1 year - 22145
Pending more than one year - 113911
192140
This was stated by Minister of State for Personnel, Public Grievances and Pensions Dr. Jitendra Singh in a written reply to Shri Sadashiv Lokhande in the Lok Sabha today.
As per CPGRAMS, the disposal and pendency for the last three years, related to Central Ministries/Departments/Organisations and State Governments is given below:-
| Year | Disposed | Pending |
| 2011 | 147027 | 155836 |
| 2012 | 168308 | 188879 |
| 2013 | 243296 | 181054 |
| 2014 (till 24.11.2014) | 254180 | 192140 |
The grievances pertaining to states are forwarded to them for further necessary action.
Pending for less than 2 months - 28389
Pending between 2-6 months - 27695
Pending between 6 months-1 year - 22145
Pending more than one year - 113911
192140
This was stated by Minister of State for Personnel, Public Grievances and Pensions Dr. Jitendra Singh in a written reply to Shri Sadashiv Lokhande in the Lok Sabha today.
