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What a London cabbie can teach one about Uber

A traditional industry gets disrupted, then starts to adapt


Much has been said about Uber’s multiple self-inflicted wounds during a period of very rapid growth and that are now being fixed. The reporting and commentary have tended to cloud the extent to which the company’s innovative approach has transformed urban transportation. Last week, on a trip to London, I was vividly reminded of the next stage of this transformation by a traditional London taxi driver. It is not easy to become a London cabbie. Applicants have to go through four years of training to acquire the legendary knowledge of the city’s streets, alleys, ...

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First Published: Thu, July 13 2017. 22:38 IST