The typical rail traveller always dreads the festive season. Most Indians have gone through the uncertainty surrounding the confirmation of a booking in the waiting list. The problem becomes a lot more acute during the festival season that starts in October every year. The dilemma of whether to cancel the wait-listed ticket and opt for 'tatkal' or to stick to the current booking in the hope of getting a confirmed berth seems perennial in the Indian context.
Given the massive scale of Indian Railways with multiple trains running through a single route, being overwhelmed seems like an understatement. This is what

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