Founded in 2011, IDfy is an identity verification platform to eliminate fraud, establish trust, and fulfil the need for security and compliance. With the central bank tightening underwriting standards, evaluation of customers can no longer rely only on credit bureau scores. Ashok Hariharan, founder of IDfy, interacted with Raghu Mohan via email on issues in retail onboarding and underwriting. Edited excerpts:
Do you think traditional underwriting is failing new-to–credit (NTC) borrowers?
In my view, it does not serve NTC borrowers well. It still leans heavily on bureau scores, which only reward those

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