Cashless facility suspension at hospitals: Keep cash, credit access ready

Submit claims promptly with invoices and receipts to reduce risk of delays, rejection

Tata AIG General Insurance recently suspended cashless claims at Max hospitals in Delhi. This is not an isolated event, but part of a wider pattern of disputes between private hospital chains and health insurers across the country.

 

“In recent months, Max Healthcare has faced high-profile cashless tie-up breakdowns with several insurers — Star Health, Niva Bupa, Care Health, and most recently, Tata AIG. The suspensions, affecting hospitals nationwide and in the Delhi-National Capital Region, mirror a broader wave of stand-offs between major hospital chains and private insurers,” says Shilpa Arora, co-founder and chief operating officer, Insurance Samadhan.

 

Why disputes arise