TCS targets $3 bn revenues from BPO in 5 yrs

Tata Consultancy Services today said it is targeting business process outsourcing (BPO) revenues of $3 billion in the next five years.        

"There is a huge amount of opportunity through BPO. The global spend of BPO is estimated at $400 billion by 2013," TCS COO N Chandrasekaran told reporters. 

"We want to take our BPO revenues to $3 billion in the next five years from Rs 800 crore, which we registered in the first quarter of this year," he said.        

Last year, TCS bought Citibank's BPO business Eserve for $512 million making it one of the larger outsourcing deals in 2008-09.        

The BPO company has 26,000 persons working. The company would hire 1,500 to 2,000 in this financial year, primarily in India, he said.        

Presently, TCS BPO has 100-plus customers in 50 plus countries. Banking and financial services segment is the largest segment with estimated revenues of $100 billion, he said.        

Healthcare and retail are emerging verticals while utilities and media are untapped potential in the BPO industry, he said.        

It offers BPO services in banking and financial services, insurance, pharma, retail, telecom, travel, media and energy segments.