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Artificial Intelligence
Behind the hoopla over the promise of artificial intelligence lay difficult realities, including how such technology might affect people already disadvantaged in a data-driven world. A new report by the United Nations Development Programme notes most of the gains from AI are likely to be reaped by wealthy nations unless steps are taken to use its power to help close gaps in access to basic needs, as well as such advanced know-how. The report released Tuesday likens the situation to the Great Divergence of the industrial revolution, when many Western countries saw rapid modernisation while others fell behind. Questions over how companies and other institutions will use AI are a near universal concern given its potential to change or replace some jobs done by people with computers and robots. But while much of the attention devoted to AI focuses on productivity, competitiveness and growth, the more important question is what it will mean for human lives, the authors note. It's an is
A balanced level of humanised Artificial Intelligence (AI) design in chatbots enhances customer comfort and trust, while excessive human resemblance can cause discomfort, a new research by the Goa Institute of Management (GIM) has found. The research has studied customer behaviour towards Artificial Intelligence enabled service agents, including as chatbots, digital assistants and service robots. Conducted in collaboration with researchers from Cochin University of Science and Technology (CUSAT), Kerala, the findings of this research have been published in the International journal of Consumer Studies. With AI reshaping the Frontline Service Encounters (FLSE), the study aims to explore "how do consumers perceive and interact with AI in every day service interactions". For the same, the research team consolidated findings from 157 peer-reviewed articles to identify the key drivers, theories, and outcomes shaping consumer and AI interactions. The research team reviewed 44 top-tier .