'FTP benefits are available against settlement of claims by ECGC'

Here are the conditions under which ECGC claims can be considered for availing export incentives

RBI Master Direction on export of goods and services states that ECGC claims are not treated as realisation and so, BRC cannot be issued. While writing off bills on the basis of ECGC claims and closing my shipping bill in EDPMS, the bank wants me to surrender export incentives, whereas HBP states that ECGC claims can be considered for claiming export incentives. Under which conditions can ECGC claims be considered for availing export incentives, so that without I can get my shipping bill closed in the EDPMS without surrendering incentives?

Para C.24 of the RBI Master Direction no.16/2015-16 dated January 1,